- Current Mood:aggravated
No jury will convict me.
A quick head's up for anyone who's system uses Lightspeed for their internet filters. The company recently added a new filter category (which they claim was requested by users) for violent extremism. Naturally they rolled it out without you know, telling anyone about it, and naturally it’s automatically on. We found out about it when a librarian helping a patron tried to go to the Nation of Islam website and discovered that it was blocked because of course it was. Further investigation found that the KKK website was not blocked because of course it wasn’t.
Our IT department jumped on it, found out from the company about the recent addition and told them to opt us the fuck out of it because unlike the schools they claimed had requested the filter, our internet use policies can in no way support that kind of filtering. I wanted to get the word out because this is the kind of thing that can be a very unpleasant surprise for a librarian trying to help a patron.
I haven't been seen around these parts in a while, mainly because I was working in support services and wasn't on a public desk a lot which doesn't lead to many interesting stories. But time marches on and what with one thing and another I'm officially an associate librarian as of last week. (no degree, just 18 years of experience) Today I was officially, um... baptized? as a librarian with my first serious Mofo, so I figured I'd dig up my account and share.
A bit of personal info, I have mild cerebral palsy and a slight speech impediment, not much but I stammer a bit particularly when talking on the phone. This will be on the test...
Got a phone call "Do you have X book?" and it seemed straightforward except that the patron sounded annoyed from the start. I looked the title up and confirmed that we had a copy, then asked the patron if they'd like us to hold it at the desk. She snapped "Yes I'd like you to hold it at the desk" in a nasty "God I can't believe I'm having to say this" tone. Of course this made me more nervous so when I asked her for her name I stammered more than normal. She then mockingly said "Uh Uh Uh Uh Uh Uh" mumbled something else (I think "Idiot") and hung up without giving a name. I seethed a moment, then retrieved the book and put it behind the desk with "No name given" on the slip. After hearing what happened my co-worker at the desk advised me to not set the book aside but I figured I didn't want someone else to have to go through a Mofo moment of their own when the book wasn't there.
This isn’t my first bad phone experience related to my speech impediment, and I once had a patron call me a “retard” to my face when I was discussing a fine with her, but this is my first time as a librarian, so yeah.
20 years till retirement...
So, I work at a library that has a drive through window. It is quite popular for people to pick up holds and ask simple questions.
I was in the back organizing books to shelve, which is right around the corner from the window. My coworker, C, was at the window. I, half listening, heard something about donations, so I got up off the floor to see if I was needed. (We have a staff only door next to the window and I normally help receive donations if I am around).
Lady had walked to our window so she had no vehicle or books with her. She gestured that she had a bunch of boxes of books in her truck 'over there', which we both thought meant in our parking lot. C likes to over explain and told her to bring her truck over to the window, but she would have to drive around because this is a one way street--where you pull off the main road to go down to the window. Not sure if the lady thought C was talking about the main street being one way or something, but she got super confused. And I think her truck was farther away than just the parking lot.
Lady complained that she didn't think she would be able to find the window again, asked us at least 5 times during the course of the conversation if we would drive her truck for her, and even contemplated carrying the boxes to the window.
She was an older lady and didn't seem quite right. Maybe a touch of dementia.
After she left, I told C that if she ever showed back up to the window, that the books would probably be in horrible condition, but we would take them anyway because we didn't want to go through another 10 minutes to make her take the books away.
I went back to sorting books, organizing more than I needed to because I really wanted to see if she would show back up.
15 minutes later she did. ( Sorry, this got long lolCollapse )
I normally don't work until 1 on Tuesdays, but was asked to come in at 11am to assist in an event outside of the library.
Library opens at 10, and some staff shows up at 8-9.
So, I get there and the normally locked door is wide open and the first coworker I see speaks of a 'situation'. My first thought is 'shit, I could have slept in if they didn't need me'.
As I work my way further into the building, the next coworker I see can't really talk very well and croaks out a hello.
Then I get into our break room/locker area and the humidity hits me. 90 degrees, muggy, feels like a swamp.
( this got longCollapse )