alemandrina (idwoman) wrote in library_mofo,
2013-01-23 00:51:00

mofo coworkers

As background- I'm a children's librarian in a public library. So for the mofo- my coworkers. They've always had their own little "clique" of which myself and the other 2 youth services librarians are not included. This has caused stress for us because the co-irkers are just useless at helping out in our areas. When one of them is assigned to cover desk duty they do nothing but web surf, talk on the phone or otherwise tune out. If one of us is vaguely in the area they don't even bother answering patron questions- they just send the patron over to us. We've just gotten used to this and we gripe but we deal.

The true mofo-ness seems to come from the overall situation. We're getting an extra special customer service training just for us because management has gotten too many customer service complaints from patrons. The reason- the clique. Management has praised the level of "teamwork" at our branch but what they don't see is that the clique is a dysfunctional team. They are so busy socializing and covering each others' butts that ignore patrons, get "lemon" face when they have to actually do their jobs, hide in the back office talking to each other when they're supposed to be on desk and, now they've been consistently showing up so late for their shifts that its affecting our ability to open in the morning. One particular member is on my last nerve- she has permanent attitude towards everyone who's not in the "clique", she's never on time and if I have to ask her a question she lies to get me off the phone and hangs up on me before I can ask any follow up question. What truly sucks is that our manager is a clique member so its not like I can point out this behavior to him. I guess I just need to vent. I can deal with them being clubby because whatever, I have my own thing- but I'm truly pissed that their shit means I need to take hours out of my day to attend a generic training when the complaints could be dealt with by upper management reviewing the complaints, identifying certain individuals, calling them on their bullshit and then asking my boss why he hasn't been calling them out himself.

And now that I'm done venting- I haz a new IPAD. Recommendations for what to do with it? I feel like one of the cool librarians but I'm really just faking it. I haven't even downloaded a book from our ebooks yet 'cause I'm waiting in the holds list.
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