I'm only in this for the books, cause people are idiots.
His response? A snappy "I KNOW what time you open!" Yes, he expected me to take care of his little problem over an hour before we open. My coworker's response: "Why do you answer the phone?" ::laugh::
Yesterday, I had a guy who came in 15 minutes before close, with a stack of books. The first thing he said was, "I don't know if I still have a card." (GAH. People, this is something that should be addressed before you pick out books, not after.)
I look him up, and he has one...which is expired. Not a good thing for him, because his license tells me he lives in a township which doesn't subscribe to the library system. Patrons who live there can still get a card, but it entails taking a fee to their city hall, and getting a check cut from their city to our library (a process which usually takes a week or so.)
He argues with me that he doesn't live in Cheapskate Township, he lives "on the edge" of Awesome Township. I tap his license, which clearly says "Cheapskate". He decides to find someone else in their group with a card, so I hold the books. Seven minutes later, he comes back in, toting somebody else's card. That someone else? Not with him. I tell him that he cannot use someone else's card without their express written permission, and that Someone Else must be there in person to authorize it initially (I didn't tell him that Someone Else also owed $50 on their card, so nothing could have been checked out anyway.) He hit the ceiling. Apparently, it's my fault that they can't do their poetry reading because he didn't plan ahead. I was not sympathetic.
From the swearing as he stomped out, I expect he'll call to complain about me later this week. ::eyeroll::
And the one that made me shake my head in disbelief this week? A patron called to complain that she couldn't access her library account online. I look her up, and see that there are two accounts with her name, one an 'online registration'. See, when she couldn't get into her account, she decided that the next step would be to register as a new patron online, because surely that would let her access her existing account. o_O
It took - I swear - ten minutes to walk her through what she was doing wrong because she would not SHUT UP so she could listen to me. The fix? "Count the zeroes in the middle of your number. There should be five." (She had typed four.) Who the hell thinks that making a NEW account will let you look at the stuff for the OLD account? ::facepalm::