I'll gladly give you a map out of here
So, I accepted that she wasn't going to leave without speaking to a "librarian," and I went to get my supervisor. She followed me, staring into the window of my supervisor's office, so I couldn't really explain anything to him. As soon as he stepped out the door she basically pounced on him, yelling and ranting. In addition to the map complaint, she told him how horrible it was we only had one librarian on the desk (Okay, give us the money to fund a second librarian), how incompetent I was and how I was "too scared to tell her who the librarian was." I don't even know? She claimed that she had been going to the library for years ("since it was on X Street") and therefore we had to cater to all her needs. My supervisor finally got her to leave by giving her the library director's phone number.
She went over to the self-checkout. I watched her scan her card and an error message came up. She threw the books onto the counter and stormed away. The director's number was still stuck in the book. So sad that she can't make that phone call, right? The error message on her checkout was that her card had expired. Meaning that she hasn't been in the library in a long time, perhaps even longer than the 6+ months we've been open in this location.
I actually think having a map is a good idea. But I will never give one to this patron. (If she ever comes back, which is unlikely.) She definitely seemed like one of those people that isn't happy unless they're angry about something, so I hope we made her day a little better.