I'll just start wearing the signs on my forehead.
We put signs on the doors. Put in our column in the newspaper. Mentioned it on social media. Verbally reminded our patrons in the days leading up to the special holiday hours. Of course, on the 27th, didn't every person who came in here ask "Were you closed yesterday? I tried to come by but the lights were off and the open flag wasn't out."
And an even more special question: "WHY were you closed yesterday?" "Um, because we wanted to have two whole days in a row off for a holiday? So we could spend time with our families? And mine lives four hours away?" I didn't get a single day of holidays during the first year that I worked here, and now that I've been here for a year I've earned a whopping five days, so shut up and let me have my extra day off at Christmas.
Don't get me wrong, for the most part we have awesome patrons. BUT PAY ATTENTION. THERE WERE SIGNS EVERYWHERE. We are closing at 1 p.m. tomorrow for New Year's Eve, and taking New Year's Day off. I expect the same reaction.
Am I the only one who feels like patrons think we just wheel ourselves into the back room at night and power down, only to reboot the next day, not like we actually have lives to enjoy ourselves?
Oh - and I totally buried the lead. One of the people who seemed confused that we were closed on the 26th was a member of our board of trustees....and we had to get their approval to take it as a holiday. Sheesh.